Terms & Conditions

DELIVERY

Delivery will be performed by a third party company on your selected day and can be canceled before the delivery process starts. After a phone confirmation, a cancellation fee will apply. Merchandise should be received in the time frame given to the Customer. If the Customer is not present to receive the goods, a re-delivery charge will be applied. The delivery team will place the furniture where indicated by the customer one time; we cannot move existing furniture or dispose of it. Normal set-up includes attaching mirror supports, reversing drawer hardware, assembling beds and dining room tables. Bunk beds are subject to an additional assembling fee. We are not equipped to dust, hang mirrors on walls, level furniture on carpet, attach headboard to frame or cut bed slats. If in the process of delivery it is found to be too difficult to maneuver a piece of furniture in narrow halls, doorways, or stairways, then RANA FURNITURE cannot be responsible for any damages to furniture, floors or walls. Note that if the home is not accessible to our truck, or is above the second floor without access to an elevator, it will be the Customer’s responsibility to provide a means of transportation from the truck to the home. To ensure the safety of our drivers, RANA FURNITURE will determine whether they will make deliveries during hazardous weather conditions, change of delivery date not represent a breach of the contract.

SHIPPING

It will be scheduled within 7 days of your purchase. After a phone confirmation cancellation fee will apply. Merchandise should be received in the time frame given to the Customer. If the Customer is not present to receive the goods a charge will apply . Merchandise will be dropped off inside the front door of your home or building’s lobby.

DAMAGED MERCHANDISE

The Customer is responsible for inspecting the merchandise before signing the receipt. Any damaged item must be returned with the same truck. Returned items will be scheduled for re-delivery without charge.

WARRANTY

Merchandise sold and delivered by RANA FURNITURE is backed by a 90-day warranty against material or manufacture defects. During this period customers must provide photographic proof or an inspection fee will apply, RANA FURNITURE will make an in-home repair without an additional cost. The warranty is voided if the merchandise is transported to a different location from the final delivery address. The warranty does not cover abuse of the merchandise or normal wear and tear. There are no warranties on pick-ups, floor samples or clearance merchandise.

PROTECTION PLAN

As part of our products line-up, we sell a protection plan provided by Montage Furniture Service. Please refer to the printed material for terms and conditions.

LAY AWAY

Orders must be paid in full within 3 months, in equal monthly installments. Failure to make payments as specified above will be considered a cancellation. A 20% cancellation fee will be charged to the Customer’s account and a credit memo in his name will be issued for the remaining balance.

RENT TO OWN

Customers agree to the terms of leasing companies provided. Please refer to the contract for terms and conditions.

OTHERS

Customer voluntarily assumes all risk of accident when using any product on this order and agrees to release of liability and forever discharge Rana Furniture of any and all claims, demands or suits which have arisen or may arise as a result of the use of any product.

CANCELLATION, RETURNS & REFUNDS

Orders could be canceled before delivery has been scheduled. Furniture can be returned with the same delivery truck for a 100% refund minus delivery charge. Customers can return the merchandise within 7 days of delivery for an 70% refund minus the delivery charge. Items must be packed in their original boxes and in new conditions. Merchandise labeled “As Is”, “Floor Sample”, as well as any “Special Orders” are irrevocable and are not subject to refund, exchange or cancellation. Cash payments will be returned by check, two weeks after cancellation.

In the event RANA FURNITURE takes legal action concerning the terms of this agreement. Whether or not the matter proceeds to judgment, RANA FURNITURE shall be entitled to reasonable attorney’s fees and out of pocket costs incurred.

Reselection Policy:

With the purchase of any mattress and its respective protector, RANA FURNITUR offer a 30-Nights Comfort Guarantee. Customers have up tp 30 nights to reselect a different mattress of equal or greater value. Reselections are not permitted within the first ten days of the delivery date due to the fact that it takes at least a week to adjust to your new sleep surface. Only one reselection per customer is permitted.